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Real Estate disrupted with technology, transparency and efficiency

We delivered a groundbreaking platform that provided full transparency to customers and a higher level of efficiency to agents and in-house customer care agents.

Problem Statement

“We need to minimise cost of service so that we can offer customers the best possible value for money – and experience – whilst selling their property”

Before we developed the ‘Hero’ platform, Emoov was using a 3rd party application and spending many man hours performing manual tasks such as generic emails and phone calls around changes to listings, arranging viewings and sharing feedback.

This was a highly labor intensive process and an expensive model to scale since growth meant hiring more and more agents.

At the same time, the customer didn’t even enjoy the home selling experience, with many feeling out of touch with how their sale was progressing and demanding better visibility.

Project Ambition

A platform that empower customers with control over their sale whilst automating repetitious actions for agents.

Project Success
98%
Self service for Customer Onboarding
50%
Increase in Buyer Feedback
12,000
Automated viewing requests per month

Technology

We delivered a market-leading, scalable platform that catered for both customers and agents. We integrated it with multiple 3rd party services to deliver it at speed.

  • Angular.js
  • Python
  • Custom Integration with:
  • – Property Portals (Rightmove, Zoopla)
  • – Twilio services
  • – Payment providers
  • – Zendesk & Sendgrid

Services

We spent countless hours in the trenches; shadowing agents and dealing with customers to understand how to optimise the experience.

  • Product Strategy
  • UX Design & Prototyping
  • End-to-end custom software development
  • Heroku Infrastructure Implementation

Team

We provided a team experienced in delivering consumer facing platforms that also required a lot of back-end engineering and database architecture.

  • UX/UI Designer
  • Chief Architect
  • Back End Engineers
  • Front End Engineers
  • Quality Assurance Engineers