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Groupon

A global supply chain platform that paved the way for Groupon Goods’s growth.

A multi-service platform that successfully integrated tens of thousands of vendors (drop-shippers) across 40 countries and multiple languages.

Problem Statement

“We need a way to improve the customer experience whilst scaling the business across the globe”

Before coming to us, Groupon Goods was utilizing Salesforce to manage their item master; and excel spreadsheets and email to deal with order management. The vendor contracting, onboarding, product building and order management was all handled manually which resulted in a labor intensive process. At the time, the average number of days to ship an order out to a customer was 12 days.

A continual increase in customer complaints and refunds were preventing them from providing a market-leading customer experience and scaling the business globally.

Project Ambition

A nimble platform that allowed for rapid global expansion of their drop-shippers and logistics partners.

Project Success
$100m
Approximate annual transactions processed across the globe
$2b
Approximate Global sales processed through the platform
40
Countries deployed in, in less than 18 months

Technology

We delivered a lightweight platform that seamlessly integrated with a number of services within the existing Groupon stack.

  • Angular.js
  • Python
  • Custom Integration with:
  • – Client WMS
  • – Client Item Master
  • – 3rd Party Warehouses

Services

We worked with Groupon from initial product ideation and strategy through to delivery and ongoing support once live.

  • Product Strategy
  • UX Design & Prototyping
  • End-to-end custom software development
  • Heroku Infrastructure Implementation

Team

We provided a lean but multi-disciplined team with the expertise and experience required to deliver the platform efficiently.

  • UX/UI Designer
  • Chief Architect
  • Back End Engineers
  • Front End Engineers
  • Quality Assurance Engineers