A global supply chain platform that paved the way for Groupon Goods’s growth.
A multi-service platform that successfully integrated tens of thousands of vendors (drop-shippers) across 40 countries and multiple languages.
Problem Statement
“We need a way to improve the customer experience whilst scaling the business across the globe”
Before coming to us, Groupon Goods was utilizing Salesforce to manage their item master; and excel spreadsheets and email to deal with order management. The vendor contracting, onboarding, product building and order management was all handled manually which resulted in a labor intensive process. At the time, the average number of days to ship an order out to a customer was 12 days.
A continual increase in customer complaints and refunds were preventing them from providing a market-leading customer experience and scaling the business globally.
Project Ambition
A nimble platform that allowed for rapid global expansion of their drop-shippers and logistics partners.
Project Success
Technology
We delivered a lightweight platform that seamlessly integrated with a number of services within the existing Groupon stack.
- Angular.js
- Python
- Custom Integration with:
- – Client WMS
- – Client Item Master
- – 3rd Party Warehouses
Services
We worked with Groupon from initial product ideation and strategy through to delivery and ongoing support once live.
- Product Strategy
- UX Design & Prototyping
- End-to-end custom software development
- Heroku Infrastructure Implementation
Team
We provided a lean but multi-disciplined team with the expertise and experience required to deliver the platform efficiently.
- UX/UI Designer
- Chief Architect
- Back End Engineers
- Front End Engineers
- Quality Assurance Engineers